FAQ

What is your return policy?
You may return any goods within 14 days. Even if you want to keep parts of your shipment, you can return unused complete hides or half hides that are cut along the backbone.
What do you charge for your collections?
We send out all of our collections free of charge.
How quickly will I receive my shipment?
Orders received by 3 p.m. can be shipped on the following business day.
Are the prices gross or net prices?
All prices are quoted excluding the applicable VAT.
Is it possible to receive larger hand samples?
We can send you large hand samples or whole hides for your customers to view within 1-2 business days free of charge.
Do you ship half hides?
Yes, the minimum order quantity for our upholstery leathers is one half hide. No extra fees are charged.
Is it possible to reserve leather?
Just contact us, and we will reserve the required leather for you.
I need a special colour. Can you offer matching leather?
Just send us a sample of your desired leather. We will send you a choice of matching leather samples including a quotation.
Can you deliver special colours or products according to my requirements?
By cooperating closely with selected leather manufacturers we can also work on individual solutions. Just ask us, and we will gladly advise you.
Do you ship internationally?
Provided that customs and import regulations allow it, we ship our leather worldwide.
I am dissatisfied with my shipment and want to complain. How do I proceed?
You can reach us via phone, e-mail or fax, and we will do everything we can to satisfy you.
Does leather need care, and if so, how do I treat it?
Basically leather is an easy-care material. However, it cannot go completely without care. In our section Service/Leather Care you can find care instructions as well as our product recommendations for all our articles. If the leather was not purchased from us, we will gladly help you anyway. Just get in contact with us.
How much leather do I need for a three seater sofa?
The exact quantity depends on the design and the exact size. Our service personnel will gladly help you.
How will my order be packed and shipped?
By default we ship everything via UPS. For this we have Hillmann cardboard boxes that are specially designed for the respective quantity. If you order larger quanities, we will ship your products on pallets via a forwarding agency. Selected leathers are shipped on reels.

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The true benefits of real leather must be seen, felt and experienced.


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